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Chapter 9. Ongoing Reporting to Affected Communities

Provided by the International Finance Corporation


Affected communities will want to know what actions your company has put in place to resolve the issues identified when engaging with them.

Keeping affected communities informed of what you are doing is a critical element for building and maintaining a good relationship. If people know when to expect an update, it helps to build trust. It can also reduce the amount of time you spend responding to questions.

The frequency of this communication will be proportional to the scale of stakeholders’ concerns, but it should be at least annually. If your company’s activities change or new environmental and social risks emerge, you do need to contact stakeholders outside of the regular schedule to discuss these changes.

You can also decide to report back to the wider public on your progress in meeting your commitments to avoid, reduce and mitigate any negative environmental or social impacts from your company’s activities. Sustainability reporting initiatives, guidelines, including sector-specific guidelines, and good practices are also rapidly emerging in this area. The most notable is the Global Reporting Initiative (GRI).

tipcommunication1.jpg

 

suitcasesmall.jpg Look at the Toolkit item Reporting to Affected Communities for examples of formats and venues you can use.

 

<Go to ESMS Implementation Handbook Main Page

<Go back to Chapter 8. External Communication and Grievance Mechanism

>Proceed to Chapter 10. Monitoring and Review

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The material in this work is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law.  IFC does not guarantee the accuracy, reliability or completeness of the content included in this work, or for the conclusions or judgments described herein, and accepts no responsibility or  liability for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content whatsoever or for reliance thereon.

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